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Legal Terms That Protect Your Account

Our terms and conditions set out how your account is managed, what we collect, and how we handle your data on dewa365. Access to services is subject to local law and available only where eligible regions permit.

Account Conditions ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Handled ResponsiblyContact Rights Protected
dewa365 Legal Terms That Protect Your Account
DATA AND ACCOUNT CARE

How We Handle Your Data and Account Security

Security and data handling are not afterthoughts in how we run dewa365. Every account interaction — from OTP login verification to DANA deposit confirmation — passes through encrypted connections. We do not sell your personal data to third parties, and we do not use it for purposes outside what these terms describe.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to improve the platform. You can manage cookie preferences from the settings menu in your account.

Account Security

Login uses OTP verification sent to your registered number. If you notice unfamiliar activity, use the Lock Account option in your profile and contact support immediately.

Data Retention

We keep your account data while your account is open and for a defined period after closure to handle any outstanding disputes. You can request a copy of your data via email support.

Right to Request Changes

You have the right to request correction of inaccurate data or deletion of data we no longer need to hold. Submit a written request through email support and we will respond within the timeframe stated in our policy.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

Questions about your rights under these terms — data access requests, correction requests, or account closure — are handled through our support channels. We aim to respond to formal data-related requests within the window our policy specifies. You do not need a lawyer to ask us a question: write to us through any of the paths below and state what you need clearly.

Live Chat Open the chat widget from your account dashboard and select Account and Legal from the topic menu. Available during posted support hours.
Email Support Send your data or policy query to our support address listed in your account settings. Include your registered email and the nature of your request.
Account Settings For straightforward requests like updating stored details, head to your account profile, choose Personal Info, and edit directly.

Common Questions About Our Terms and Policy

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on local law and the regulations that apply to your specific region. It is your responsibility to check whether online gaming services are permitted where you are before opening an account.

We collect account registration data, login activity, and transactional records from payment methods like DANA, OVO, and GoPay. This is used solely for account management, verification, and dispute resolution.

Send a written request to our support email from your registered address. Include your account ID and specify what you need. We will respond within the timeframe set out in our current policy.

Yes. If your account is closed and there are no outstanding disputes, you can request data deletion. Some records may be retained for the legally required period even after a deletion request.

Your account data is retained for a defined post-closure period to handle any disputes or regulatory requirements. After that window passes, personal data is removed from active systems.

Use the email support path listed in your account settings. State clearly what information you believe is incorrect and what the correct version should be. We will review and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.