Reference

What You Agree To When You Use dewa365

These terms set out the conditions under which your dewa365 account operates — from how you register and fund your wallet using DANA, OVO, or GoPay, to how withdrawals are processed and what happens if a dispute arises.

Account eligibility rulesWallet and payment termsWithdrawal conditionsDispute and account closure processJurisdiction-dependent access

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How These Terms Apply to Your Account

dewa365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on dewa365 means you have read and accepted these terms in full. They govern every action tied to your account — deposits via DANA, OVO, or GoPay, wager placement, withdrawal requests, and any communication with our support team. We may revise these terms

1
when platform rules, payment rail conditions, or applicable regulations change. When that happens, we post the updated version here and consider continued use of your account as acceptance of the revised terms. Certain provisions — particularly those around account verification, e-wallet identity matching, and payout eligibility
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— exist because the payment networks themselves require them. For example, your DANA or OVO wallet name must match the name on your dewa365 account before a withdrawal can be released; this is a payment-rail requirement, not an arbitrary rule we impose. If you are accessing
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the platform from a region where availability depends on local law, it is your responsibility to confirm that access is permitted where you are. We do not extend account services to regions where local law restricts or prohibits them. These terms sit alongside any specific bonus
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or promotion conditions that may apply separately to individual offers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard to ask about specific clauses, account restrictions, or wallet verification steps tied to these terms.

Email Support Send a written query if you need a formal response to a terms dispute or an account closure request. We reply in the order messages are received.

Account Help Centre Browse the self-service section for answers on OTP login steps, e-wallet name matching, and payout eligibility before raising a support ticket.

HOW WE HANDLE POLICY

Account Security and Your Data Under These Terms

Our obligations to you under these terms go beyond listing rules. Here is how we act on them in practice — from how your account data is stored, to how you can request changes or close your account entirely.

Account Data Retention We retain account records — including transaction history for DANA, OVO, and GoPay deposits — for as long as required by applicable regulations in your region. You can request a record summary through live chat.

Login and OTP Security Every login triggers an OTP sent to your registered number. If you did not request it, contact support immediately. We do not ask for your PIN or wallet password under any circumstance.

Wallet Identity Matching Your GoPay, OVO, or DANA registered name must match your dewa365 account name. Mismatches are flagged before any withdrawal is processed, protecting both parties from payment errors.

Account Closure Requests You can request full account closure at any time by contacting support in writing. Pending withdrawals are processed before closure, and your data handling after closure follows the retention schedule above.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — particularly around account access, wallet rules, and what to do when something is unclear.

Access depends on local law and eligible regions. If platform access is restricted where you are, these terms cannot extend service to you regardless of account status.

We post the revised version on this page. Continuing to use your account after the update date counts as acceptance. We do not issue individual notifications for every revision.

Payment rails require identity matching before releasing funds. A mismatch holds the withdrawal until verified. Contact support with your account details to resolve a name discrepancy.

Yes. Raise a dispute through live chat or email with your transaction reference. We review the account log and payment rail record, then respond with our finding in writing.

Send a written request via email or live chat. We compile your deposit, withdrawal, and session records — including GoPay and DANA transactions — and deliver them through your account.

Submit a written closure request through support. Any pending withdrawal is processed first. Your data is then retained for the period required by applicable regulation before deletion.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use dewa365

Reach Us About These Terms

Account Security and Your Data Under These Terms

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Indonesia?

02 What happens if dewa365 updates the terms while my account is active?

03 Why does my DANA or OVO name need to match my account name?

04 Can I dispute a transaction or wager outcome under these terms?

05 How do I request a copy of my account data or transaction history?

06 What are the conditions for account closure under these terms?

Terms & Conditions

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