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How dewa365 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO, and GoPay, and keep your sessions secure.

Account data protectedDANA, OVO, GoPay payment info handled securelyYour rights clearly statedContact path for data requestsRegion-specific where local law applies
dewa365 How dewa365 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Retention and Security

Security practices and data retention are not just policy text — they shape how your account actually behaves. Here is what that looks like in practice across four areas we take seriously.

Account Security

Login sessions are verified via OTP sent to your registered mobile number. If an unfamiliar device attempts access, we flag it before the session opens and prompt re-verification.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear cookies through your browser settings; this will log you out of your current session.

Data Retention

Account data is kept for as long as your account remains active and for the period required under applicable local law after closure. Payment transaction records, including DANA and GoPay references, are retained for audit purposes.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account record. Submit the request through live chat or email with your account email address as reference.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, our account support team handles those requests directly. Reach out through any of the channels below and quote your registered account email so we can locate your record quickly. We aim to acknowledge data requests within the timeframe required under applicable local law.

Live Chat Start a chat session from the account dashboard. Quote your registered email and state that your message is a data privacy request so the team routes it correctly.
Email Support Send your request to our support address listed in the account help section. Include your account username and the specific data action you are asking for.
In-App Help Open the help menu inside the dewa365 mobile interface, select Account and Privacy, then submit a request form. Responses go to your registered email address.

Common Questions About Your Privacy on dewa365

These are the questions we see most often from account holders about how their data is managed, what we store, and how to take action on their own records.

We collect your name, email address, and mobile number at registration. Once you transact, we also log payment references from DANA, OVO, or GoPay to match deposits and withdrawals to your account.

No. We record only the transaction reference and wallet identifier that your payment app sends us. Your wallet PIN and password stay inside your payment app and are never visible to us.

We retain your data for the period required under applicable local law following account closure. Payment transaction records are kept longer for audit and dispute-resolution purposes.

Yes. Send a request through live chat or email, quote your registered account email, and specify that you want a data access copy. We process requests in line with applicable local law timelines.

Contact our support team via live chat from your account dashboard or by email. State clearly that your message is a privacy concern and our team will route it to the right person.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who operate under confidentiality obligations on our behalf.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.